As the Calendar Marches Onward It’s hard to believe we’re already nearing the end of February. It seems like just yesterday we were wishing you a happy Thanksgiving, holiday season and New Year’s. Just like the calendar, your hard work never pauses – and we simply can’t express our gratitude enough. Thank you for taking such constant, dedicated, world-class care of our members’ health. As we march into March, we’re grateful for you.
In order to more effectively serve our members, Evicore is making changes to how provider searches can be completed within their system. With this change you will no longer be able to use the provider name as a way to look up providers. Effective February 1st, the NPI for both the referring provider and the rendering provider will be required to search for providers. There are several NPI lookup tools available on the internet that can be used to locate a provider’s NPI. If the provider exists in our system, you may also locate their NPI via our provider portal, Epic Tapestry Link, by utilizing our provider search function.
NOTICE TO PORTAL USERS REGARDING PRIOR AUTHORIZAITION VIA EVICORE OR ALTRUISTA/GUIDING CARE AND SINGLE SIGN-ON With the recent change in provider portals on January 3, 2023 to Epic Tapestry Link, it has come to our attention that the single sign-on to external authorization vendors, Altruista/Guiding Care and Evicore, is no longer functioning. We've worked with Epic and our authorization vendors to come up with a temporary solution to this issue. In the meantime, we continue to work on a permanent solution where single sign-on will be restored within Epic Tapestry Link. In the interim please bookmark the link to Epic Tapestry Link to help facilitate this new workflow.
Wishing You the Best This Holiday Season As we celebrate the close of one year and the start of another, we want to thank you for all the world-class care you've provided our members throughout 2022. Your partnership is a gift we're truly grateful for this holiday season. We hope you and your staff - and your family, friends and loved ones - have an abundance of blessings, joy and good health. Thank you, as always, for all that you do.
We’re excited to announce that Health Alliance™ is moving to a new provider portal on January 1, 2023. The new portal will be provided by Epic and will be called Epic Tapestry Link. We’ll be offering virtual training sessions beginning December 7 through December 16 to assist users with navigating the new portal and performing important tasks – such as requesting and tracking prior authorizations, checking the eligibility and benefits of your patients, reviewing claims status, and searching for specialists and other providers for referrals.