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Informed Flash

FLASH: eviCore Closings Due To Hurricane Dorian

Our preauthorization vendor, eviCore, notified us that in anticipation of Hurricane Dorian the following eviCore offices will be closed while staff members are relocated:• Melbourne, SC - closed today and tomorrow• Bluffton, SC - closed today

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FLASH: Provider Manuals Available on Your Health Alliance

You can find provider manuals for all of our plans on the Forms & Resources page of Your Health Alliance for providers. In them, you’ll find more information about:

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FLASH: Health Alliance Time Frame Now 7 Days for Updating CPT Codes

You now have 7 calendar days from the date of service to update CPT codes after obtaining preauthorization. You originally had 48 hours but now have a full week. You must make changes to CPT codes by phone with eviCore at 1-844-303-8452.

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FLASH: Genetic Testing Forums for Health Alliance and eviCore – NW

As of August 1, you must make all genetic testing preauthorization requests for Health Alliance Northwest through eviCore. You can access eviCore through Your Health Alliance.

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FLASH: Genetic Testing Forums for Health Alliance and eviCore – Reid

As of August 1, you must make all genetic testing preauthorization requests for Reid Health Alliance Medicare through eviCore. You can access eviCore through Your Health Alliance.

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