FLASH: Health Plan Update

Carle Health has announced after careful consideration, as of January 1, 2026, our health plans will cease operating all lines of business except for Medicare Advantage.

Throughout the remainder of 2025, the health plans will maintain a level of operations to support claims processing and meet ongoing business needs, regulatory mandates, and contractual obligations.

As a leader in healthcare, Carle Health has an obligation to set the standard for excellence. We continually evaluate and expand on successful components of our organization while addressing areas that may fall short. Every action and strategy we pursue is rooted in our mission to be a trusted partner in healthcare decisions, ensuring we effectively utilize our resources to best serve our patients, families, and communities.

As our trusted provider partner, we want to assure you that nothing will change for the remainder of the year. You can continue to provide high-quality care to our members across all product lines. Our team members at every level are here to support you with information, training, education, and any other assistance you may need to care for our members.

Health Alliance and FirstCarolinaCare remains dedicated and committed to providing high-quality health insurance services to members, employers, providers, and community agencies through this transition.

Our Provider Relations team remains available to help with claims inquiries, access to the provider portal and other operational matters.