FLASH: Hurricane Irma and eviCore

Because of the likely impact of Hurricane Irma on eviCore’s contact centers in Florida and South Carolina, they are enacting their disaster response plan. They expect this will impact their operations between Saturday, September 9 and Tuesday, September 12. Because of this, you may experience longer phone hold times than normal.

Please use eviCore online through Your Health Alliance for providers to start authorization requests and to check on a case’s status during this time. eviCore’s clinical staff is available to help with cases submitted online faster.

We appreciate your patience and understanding as eviCore works to ensure their employees are able to return to safe living and working conditions and to bring their company back to full operations as quickly as possible after the event.