FLASH: We Upgraded Our Secure Email System

On January 30, we upgraded our system for sending secure emails. The first time you received an email from a Health Alliance address with *secure* in the subject line, you had to set up an account to view the message. Now that we’ve upgraded, the next time you receive a secure email from a Health Alliance address, you’ll have to register for a new account again.

In the past, you might have had issues opening secure emails from Health Alliance in browsers other than Internet Explorer, like Chrome, Firefox, or Safari. With this upgrade, you shouldn’t have problems opening secure emails in those browsers anymore.

You can no longer access emails stored on the old secure system. If you can’t find a message you need, email your Health Alliance contact and ask if he or she can resend the original message.

If you have any questions, contact your provider relations specialist.