URGENT FLASH: Change Healthcare Network Interruption

As you may know, Optum-Change Healthcare experienced a network interruption related to a cybersecurity issue that began February 21, 2024. Health Alliance^TM has partnered with Optum-Change Healthcare for inbound claims, eligibility and claims payments. These areas may be impacted by the incident.

Providers may also experience delays or disruptions with prior authorizations that are processed through Optum-Change Healthcare’s InterQual product via Tapestry Link. Please allow seven days for a response on standard prior authorizations. In urgent situations, providers may inquire through their usual channels to confirm if their request has been received.

For the most up-to-date information from Optum-Change Healthcare, you may visit their incident site here. We will also follow up with more information as it becomes available.