URGENT FLASH: Epic Tapestry Link and Evicore

January 5, 2023

NOTICE TO PORTAL USERS REGARDING PRIOR AUTHORIZAITION VIA EVICORE OR ALTRUISTA/GUIDING CARE AND SINGLE SIGN-ON

With the recent change in provider portals on January 3, 2023 to Epic Tapestry Link, it has come to our attention that the single sign-on to external authorization vendors, Altruista/Guiding Care and Evicore, is no longer functioning. We’ve worked with Epic and our authorization vendors to come up with a temporary solution to this issue. In the meantime, we continue to work on a permanent solution where single sign-on will be restored within Epic Tapestry Link. In the interim please bookmark the link to Epic Tapestry Link to help facilitate this new workflow.

Link to Epic Tapestry Link to bookmark:
https://epiccarelink.et1228.epichosted.com/EpicCareLink_PRD/common/epic_login.asp

Please continue to use Epic Tapestry Link as you have been instructed in training to start the authorization process. At the Prior Authorization Routing page within Epic Tapestry Link, you can still search by service code to see if a service requires authorization.

Once you have an answer that authorization is required via Evicore or Altruista/Guiding Care, you will be able to link to our legacy portal via the appropriate link that will be available on the screen. You can also use the link below to get to the legacy portal login screen. The same link is available on the home screen of Epic Tapestry Link in the Legacy Portal section. If the service requires authorization via Epic, that can be accomplished within Epic Tapestry Link.

Once you have clicked the link to our legacy portal, you will need to login with your legacy portal credentials.

From there, you will navigate to the Request Preauthorization page (see screenshot below), which has the links to Altruista/Guiding Care and Evicore. You will then click the appropriate link and be directed to continue the authorization process. Single sign-on will work from the legacy portal and there would not be a need to login to the external authorization sites. You will also be able to go from the legacy portal to the login page for Link via the tab on the Request Preauthorization page.

Here is the link to the legacy portal login page: https://login.healthalliance.org/Account/Login?referral=true

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