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Change to Secure Email Delivery System – Action Required!

Health Alliance will be transitioning to a new email encryption service through Microsoft Purview on March 23, 2024. This change complies with the Health Insurance Portability and Accountability Act (HIPAA) regulations and will continue to ensure private information our company sends to you remains confidential.

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URGENT Announcing New Claims Clearinghouse

With the recent cyberattack at Change Healthcare, we’ve been working diligently to get another option in place for providers to submit claims.  We are glad to announce that we can now accept claims through Availity.  The new clearinghouse just became active late yesterday afternoon.

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URGENT Flash: Follow Up on Change Health Cyber-Attack

The cyberattack on Change Healthcare continues today with many systems remaining disconnected as they evaluate the impacts and try to bring those systems back online. Health AllianceTM  has been in active communication with Change Healthcare to thoroughly understand the nature and extent of the incident since the cyberattack was reported on February 21. Change Healthcare has been placing updates at as well. The primary impact to Health Alliance is that we are unable to receive claims nor are we able to pay providers and send payment remits. Health Alliance has aggressively explored options for our providers to be able to submit claims and be paid for their work.

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URGENT FLASH: Change Healthcare Network Interruption

As you may know, Optum-Change Healthcare experienced a network interruption related to a cybersecurity issue that began February 21, 2024. Health AllianceTM has partnered with Optum-Change Healthcare for inbound claims, eligibility and claims payments. These areas may be impacted by the incident.

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February 2024 Newsletter

Heart-Felt Gratitude February’s a month where hearts take center stage. Valentine’s Day last week brought heart-shaped candy, cards and decorations. On a more serious note, it’s also American Heart Month, a time to raise awareness of cardiovascular health. For us, February’s a month – like all 11 others – where our hearts are full of thanks for all you do to take care of our members. We extend our deepest gratitude for your skills, knowledge, dedication and partnership.

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