Health AllianceTM recently updated the Prior Authorization Routing tool available within the Tapestry Link. With the update, it’s now possible for you to check the prior authorization (PA) requirements for a specific patient (who’s a member of one of our plans), based on their specific plan, coverage and benefits.
Health Alliance will be transitioning to a new email encryption service through Microsoft Purview on March 23, 2024. This change complies with the Health Insurance Portability and Accountability Act (HIPAA) regulations and will continue to ensure private information our company sends to you remains confidential.
With the recent cyberattack at Change Healthcare, we’ve been working diligently to get another option in place for providers to submit claims. We are glad to announce that we can now accept claims through Availity. The new clearinghouse just became active late yesterday afternoon.
The cyberattack on Change Healthcare continues today with many systems remaining disconnected as they evaluate the impacts and try to bring those systems back online. Health AllianceTM has been in active communication with Change Healthcare to thoroughly understand the nature and extent of the incident since the cyberattack was reported on February 21. Change Healthcare has been placing updates at Status.ChangeHealthcare.com as well. The primary impact to Health Alliance is that we are unable to receive claims nor are we able to pay providers and send payment remits. Health Alliance has aggressively explored options for our providers to be able to submit claims and be paid for their work.
As you may know, Optum-Change Healthcare experienced a network interruption related to a cybersecurity issue that began February 21, 2024. Health AllianceTM has partnered with Optum-Change Healthcare for inbound claims, eligibility and claims payments. These areas may be impacted by the incident.