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MW October Newsletter 2019

As It Relates to You Different Types of Medicare It’s time once again for the Medicare Annual Enrollment Period, which takes place October 15 through December 7. While deciding what enrollment options are best for them, patients may come to you with questions. Here’s a quick review of some of the different types of Medicare coverage:

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FLASH: Enhanced IVR Features for You and Our Members

We’re excited to share that we’ve upgraded our interactive voice response (IVR) phone system, allowing us to better serve your office and our members. To use the new system, call 1-800-851-3379, option 3. This will enable you to access the options specifically created for providers.

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FLASH: IVR Enhancements are Coming Soon

We are pleased to announce that IVR enhancements will go-live soon!  These enhancements will help to drive our system and processes to best-in-class industry standards and were designed and tested based on feedback from Health Alliance providers, members and many of our own representatives. 

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FLASH: Update on eviCore Hurricane Dorian Closings

eviCore’s Melbourne and Bluffton offices will remain closed today due to the ongoing evacuation in South Carolina. Their remote sites will be open however.

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FLASH: eviCore Closings Due To Hurricane Dorian

Our preauthorization vendor, eviCore, notified us that in anticipation of Hurricane Dorian the following eviCore offices will be closed while staff members are relocated:• Melbourne, SC - closed today and tomorrow• Bluffton, SC - closed today

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