We’re excited to share that we’ve upgraded our interactive voice response (IVR) phone system, allowing us to better serve your office and our members. To use the new system, call 1-800-851-3379, option 3. This will enable you to access the options specifically created for providers.
We are pleased to announce that IVR enhancements will go-live soon! These enhancements will help to drive our system and processes to best-in-class industry standards and were designed and tested based on feedback from Health Alliance providers, members and many of our own representatives.
eviCore’s Melbourne and Bluffton offices will remain closed today due to the ongoing evacuation in South Carolina. Their remote sites will be open however.
Our preauthorization vendor, eviCore, notified us that in anticipation of Hurricane Dorian the following eviCore offices will be closed while staff members are relocated:• Melbourne, SC - closed today and tomorrow• Bluffton, SC - closed today
You can find provider manuals for all of our plans on the Forms & Resources page of Your Health Alliance for providers. In them, you’ll find more information about: