With the COVID-19 Public Health Emergency (PHE) ending May 11, 2023, there are some coverage changes that are happening in relation to our plans. Please see our updated website at https://healthalliance.org/coronavirus/coverage for a complete list of frequently asked questions and updated answers for May 12, 2023 and beyond.
Grateful as Spring Blooms As springtime blooms in our communities, we’re feeling grateful. Grateful for the warming temperatures and pleasant weather. For our members and the trust they place in us to be at their side. And for you – our hardworking, compassionate and exceptional provider partners, who take such great care of our members and so many others. Thank you for all that you do, every single day. We wish you a beautiful and blossoming springtime, as we commit to always being the partner you can count on.
When we migrated to our new provider portal (Epic Tapestry Link) on January 3, 2023, the process of migrating seamlessly to the eviCore and GuidingCare sites to complete prior authorizations ceased to work. We’ve been working to correct those seamless transitions and we’re happy to announce that as of today, those are now back in place within Epic Tapestry Link.
As the Calendar Marches Onward It’s hard to believe we’re already nearing the end of February. It seems like just yesterday we were wishing you a happy Thanksgiving, holiday season and New Year’s. Just like the calendar, your hard work never pauses – and we simply can’t express our gratitude enough. Thank you for taking such constant, dedicated, world-class care of our members’ health. As we march into March, we’re grateful for you.
In order to more effectively serve our members, Evicore is making changes to how provider searches can be completed within their system. With this change you will no longer be able to use the provider name as a way to look up providers. Effective February 1st, the NPI for both the referring provider and the rendering provider will be required to search for providers. There are several NPI lookup tools available on the internet that can be used to locate a provider’s NPI. If the provider exists in our system, you may also locate their NPI via our provider portal, Epic Tapestry Link, by utilizing our provider search function.